ژوبین نگهبان | Joubin Negahban (Sales & Leasing Consultan )

Best car buying experience ever! From first contact to delivery Trisha Lee at Markham Genesis was amazing. Knowledgeable, friendly and extremely responsive, Trisha is the ultimate professional. A delight to work with. I would highly recommend both Trisha and Markham Genesis if you’re in the market for a new Genesis.

Had a great G90 test drive with Tricia Lee. She was friendly, professional, and genuinely attentive to my needs. She made the experience smooth and stress-free, and I never felt pressured. Really appreciate her excellent customer service. Highly recommend working with her!

We recently purchased our Genesis GV60 from Genesis Markham, and the entire experience was outstanding! Our sales representative, Trisha Lee, was incredibly friendly, warm, and energetic from the very first meeting. She went above and beyond to find the exact car we wanted — even locating it in Vancouver and getting it delivered within the promised time frame. Trisha made the whole process so easy and enjoyable. On delivery day, she took her time to explain all the features and help us set everything up. A few days later, she even called to check in and make sure we were loving the car. Thank you, Trisha Lee and the Genesis Markham team, for providing such an amazing and personalized customer service experience. Highly recommend!

I had a really good experience with Saeun when I got my Genesis. He was very helpful, friendly and professional from the beginning. He answered all my questions and made the whole process very easy for me. I’m very happy with my new car and really appreciate all his help and support. I definitely recommend Sean if you are looking for a Genesis!

Excellent service. Place is spacious, well-maintained, the showroom is wonderful. The waiting lounge area has comfy sofas.

I had a lovely experience at genesis Markham , from the moment I stepped foot in the dealership, I received 5 star vip treatment, the lovely product advisor Trisha took real good care of us, showed us around, answered any questions we had about the vehicles she’s really knowledgeable about their inventory. and the cherry on top she made us the best coffee and gave us plenty snacks to choose from! Angel in disguise!!!!!!

Just had an awesome experience buying my GV70 from Ken! Awesome guy, super chill, knows the product and very responsible!! This place provided professional service and a great buying experience. I would definitely recommend Ken and the dealership to anyone looking to purchase a Genesis!

Trisha Lee is undoubtedly the most valuable member of the Genesis team at Genesis Markham. I have been dealing with her since the day they opened and wouldn’t recommend anyone else. Go see her you will not regret it.

Great experience at Genesis Markham. The team was friendly, knowledgeable, and easy to work with. A special thanks to Trisha Lee, who was incredibly helpful, attentive, and made the whole process stress-free. I never felt pressured, and she took the time to answer all my questions. The whole process was smooth and enjoyable. Highly recommend!

Great buying experience with Saeun on purchasing my G70. No pressure and was very clear on the whole process at Genesis. Kept me up to date on status and the delivery was nice and smooth. Thanks very much!

Need to schedule an appointment for my genesis. Waited for 50 mins, and transferred 5,6 times to different departments…Last person I spoke to says a callback is scheduled on that, latest at 6pm, and she will follow up with me in the morning on the following day. Again, no call back. One star to Genesis Markham, try to avoid doing service there. Thanks for the response, Genesis Markham: Hopefully those details could improve the service: I was transferred twice to the Hyundai Service department, even I mentioned the call is regarding Genesis. The person who answered from Genesis service department could not setup an appointment, because of the first time thing.

This was one of the most frustrating dealership service experiences I have ever had. I brought my vehicle to Genesis Markham for scheduled maintenance and to diagnose an A/C issue. After making time to bring the vehicle in, I was told they could not even begin diagnosing the problem because their Freon refill machine was broken. While equipment failures happen, what followed was a complete lack of communication, transparency, and accountability. I was assured that the machine would be repaired and that I would receive an update by Tuesday. Tuesday came and went with no call, forcing me to contact the dealership myself and leave a message because my service advisor, Aki, was unavailable. When I finally reached him on Wednesday, I was rushed off the phone, with no meaningful update on when my vehicle could be repaired and that he would call me back before the end of the day. I was not c

Extremely disappointing ownership experience – GV80 problems from day one, and now a dangerous windshield failure with no urgency. I own a Genesis GV80 and I regret this purchase. From the first months of ownership, the vehicle has had repeated issues that were either not properly fixed or kept coming back, including: • Screen/infotainment failures • Gas tank door issues • Backup camera failures • Cabin noise/buzzing that was never properly addressed • Other ongoing quality issues that should NOT happen on a premium vehicle The latest problem is the most serious: on December 12, 2025, I parked the car inside my garage, and the next morning I found the windshield cracked with two long, nearly parallel cracks starting from the edge. There is no impact point, no stone chip, and no external damage. This looks like a stress crack / defect, not road damage. What makes it worse is the respon

Terrible first warranty/service experience. My mom purchased her Genesis due to the promise of easy service (pick up and drop off/loaner) and great warranty promise. Her 2026 GV70 has been having sensor issues. On Sunday she got a flat tire. She called roadside assistance and they put on her spare. Markham Genesis refused to pick up her vehicle and leave a loaner. They insisted she bring the car in. Service department claimed they put on a new tire. The paperwork says they did. Well… the next day the same tire went flat again. I looked at the DOT on the tire and it’s the same DOT as the other 3 tires. The sensor issue was because of a faulty battery. The dealership said it was because my mom doesn’t drive the car enough and tried to get $1000 out of her. When she argued saying it was unreasonable and should be under warranty. They covered the cost. Well I looked at the battery and it

After owning Honda’s for years, I decided to purchase a Genesis because the customer service was supposed to be great. WRONG. WRONG. WRONG. Once they have your money, their “great customer service” ceases to exist! I bought my previously owned GV70 in February 2024. (It was a 2023.) In addition to the well known rear differential issue, the clear coat on ALL FOUR tires started peeling!! When I called customer service I was told that paint is only covered under warranty for THREE YEARS!!! What?!!! Take my advice and DO NOT purchase a Genesis!!! You will be grossly disappointed. I will be dumping mine and going back to reliable HONDA. Again, I will reiterate DO NOT BUY A GENESIS!!!

Beautiful facility, friendly staff and fantastic service from Trisha Lee..

First time shopping a Korean brand and the experience was phenomenal!

I was once again treated exceptionally well by the sales and service team.