Newmarket Toyota

I had a great experience working with J. J. at Toyota. From our very first conversation, he was warm, engaging, and genuine. He listened carefully to what I needed, answered every question patiently and thoroughly, and never made me feel rushed or pressured. That is a must for me! J. J. was an excellent communicator and a flexible, straightforward negotiator. There were none of the high-pressure tactics or sales games that people sometimes experience when buying a vehicle. I always felt that he genuinely cared about finding the right vehicle for me and not simply making a quick sale. He was especially impressive when I picked up my new car. J. J. took considerable time to walk me through its features and settings, teaching me many valuable things and making sure I felt comfortable before I drove away. He also invited me to return at any time if I had more questions. J. J. made t

Nothing but great things to say about Newmarket Toyota! Ryan was very helpful in explaining the process to me as someone who had never bought a car before, and always made himself available to any questions or concerns I had. I never doubted that he was being genuine and looking out for my best interest based on my personal needs! Much appreciated and would highly recommend him!!

We have had an absolutely great experience with Toyota Newmarket! Service has been reliable and on time. Would like to thank Suzanna and her team for great customer service, and a wonderful detailing done! We were so pleased with the cleaning- was better than anything we’ve had before! Highly recommend! Thank you!

My car 96 civic finally met its maker Monday April 6. Wasn't on my terms but things happen for a reason, contacted Newmarket Toyota the next morning. By that evening I had myself a new ride. Correspondence over the phone the morning of was pleasant, empathetic and encouraging with JJ. Upon arriving and meeting JJ I felt welcomed and was comfortable throughout my visit. Picking up my new car was effortless with no delays. Thank you JJ and I'll drop a thank you to your sales associate Tom as well

We had an excellent experience purchasing our vehicle from Newmarket Toyota, thanks to JJ Rojo! From the very beginning, JJ took the time to understand what we were looking for and helped us find the right vehicle that fit both our needs and our budget. We first saw a Hyundai Tuscon on June 30, and by the following week, everything was ready for us to drive it home. What stood out most was how transparent and professional JJ was throughout the entire process. He carefully explained every fee and cost involved, making sure we understood everything with no surprises. The vehicle also underwent a thorough safety inspection, giving us confidence that it was safe and ready. JJ was never pushy, always friendly, patient, and genuinely listened to what we wanted. He made the entire transaction smooth and enjoyable. We highly recommend JJ to anyone looking for a welcoming, honest, and satisfy

Great dealership and great sal rep name Aryan. thank you for all your help

Aryan was great to deal with , highly recommended

Just picked ↑ my new corolla. Aryan was great to deal with and he managed to get the car ready within 48hours

Bought certified pre-owned ‘accident-free’ vehicle. I found the entire driver door had been repaired and repainted, it is a slightly different shade than the rest of the vehicle. They did not disclose this major repair prior to the sale. The manager pushed blame on me that I didn’t notice the major imperfection earlier, but a moot point because they would not have done anything about it anyway. They then questioned the possibility this repair was done after the sale. Sure, it’s my word against theirs. In the end I paid a premium price for what I thought was a certified accident-free vehicle and they would not come to a reasonable resolution or admit fault in not disclosing the repair. In fact they stated they do not have to disclose it if it’s only one major panel. They are nice people when you are buying a vehicle, unfortunately they will do whatever it takes to not lose money, even if

Thanks for all the help, Frank!! We love our new car!

This review is for NewRoads Subaru and Toyota. I purchased a used Audi S3 in October 2025 (transferred from the Toyota location), and while the initial experience was positive, the post-sale transparency was very disappointing. During my test drive, the car was equipped with premium Pirelli tires; however, after the inspection and before delivery, they were swapped for low-grade alternatives without my consent. Management refused to correct this, leading to immediate out-of-pocket costs when one failed after a pothole incident. Additionally, the Finance Manager lacked transparency regarding warranty pricing. I love the vehicle, but I felt misled regarding its tires and actual costs.

This dealership is pretty much just as much as a ripoff as most of the others. I called and spoke to service mgr to see if they would be able to help me by looking at my vehicle which was repaired under warranty at another dealership. I was concerned about the repair. He told me they would charge me a diagnostic fee. I said i dont need a diag, just 5 min of a techs time to look at prev repair. When i asked how much he couldnt even tell me, he said "it depends". So wait.. you mean to tell me itll cost me anywhere from 150-1000bux to diagnose my car which is under warranty?? I asked if a tech can take a quick look at the car for 5 min to tell me what he thinks of previous repair, shaun told me " it doesnt work that way"? 5 minutes of time is all it would of took but at Newmarket Toyota apparently it "doesnt work that way". No problem, when i have to buy my wife a new 50k vehicle ill be dri

I have been waiting for a month to get a call that the 2026 RAV4 is in stock, to be able to test drive it. Having seen several on the road recently, I called today, only to be told they have had them in stock for "well over a month". Clearly, you aren't interested in making a sale then, as I have been waiting for a call.........I will find another dealership, to decide if this is the car for me ADDED - in response to the comment from the dealership - at no time did I say I was not interested in the vehicle. I have been waiting to know when you had them in for test driving. This is a blatant lie

Honestly pretty poor experience here. I bought a used car early in the year and yeah everything looked fine, it had all seasons on when I got it, but I bought some new winters given the harsh winters in my area. but a few months in (March) I got a check engine light, I called the dealership, they told me to reach out to a different dealership for my convince, because 1) is have to drive 40 min to get there and 2) they didn’t specialize on my car model. I said okay cool, that’s reasonable I’ll get it solved. Now it’s spring (April) and I went to a tire shop to get the original tires put on for the summer thinking these tires were on the car for barely a month since I bought it, now I wasn’t expecting new tires or anything like that. The tire shop told me it’s against policy to put tires that are over 10 years old. I was sold a car with tires that are 10 years old. The dealership mechanic

I am writing this review to share my extremely disappointing experience with Newmarket Toyota and to warn other customers. My family and I have been loyal Toyota and Lexus customers for over 8 years. During that time, we have leased and purchased several vehicles and never experienced anything like this. During my recent lease, the dealership performed two hard credit inquiries on my credit report instead of one. This unnecessary duplication negatively affected my credit score and should never have happened. When I returned to take delivery of my new vehicle, I carefully reviewed the paperwork and discovered that an optional tire and wheel protection plan costing over $600 had been added to my contract, even though I had clearly stated from the beginning that I did not want any additional warranties or protection plans. When I asked for this charge to be removed, we spent nearly two and

Nice service, friendly staff, free coffee for customers

I called another mechanic in town and they said they can beat that price.

Some staff members make this a quality place to do business while others . . .