شایان باباشهابی | Thornhill Toyota

I had an excellent experience purchasing my Toyota and I would especially like to thank Karthik for his outstanding service and support throughout the entire process. Karthik was extremely professional, knowledgeable, patient, and genuinely helpful. He made the car buying process smooth and stress free and he went above and beyond to help us find the right vehicle. He also helped us with our car insurance, which made everything even easier. I truly appreciate the time and effort Karthik put into helping us. His customer service was exceptional, and I would highly recommend him to anyone looking to purchase a Toyota. If you are planning to buy a Toyota I would definitely recommend going directly to Karthik. You will be in very good hands. Thank you, Karthik for making our experience such a great one! 🚗👏.

I recently purchased a 2026 Toyota Rav4 XLE from Toyota Thornhill, and the experience exceeded my expectations. From start to finish, the team was professional, welcoming, & genuinely focused on making the process smooth and stress-free. A special thank you to Marco Limos and Mark Jose, my sales consultants, for their outstanding service. They were knowledgeable, patient, and took the time to anawer all my questions without any pressure. Their honesty, professionalism, & attention to detail made me feel confident throughout the entire buying process. I truly appreciate the excellent customer service & would highly recommend Toyota Thornhill to anyone looking for a great car-buying experience. Thank you Marco and Mark, for making this such a positive & memorable purchase!

I recently purchased a 2023 Toyota Corolla LE from Thornhill Toyota on behalf of my mum. I spent 3.5 hours negotiating with Mayank Sachdeva, who was friendly, patient and polite throughout. He answered my questions, never rushed me, and we ultimately reached a deal with extra services. However, I was disappointed near the end when I specifically asked about the tires and brakes. Mayank told me they were well above the safety thresholds. I went directly to manager Fady to verify the measurements, which were 4/32" front, 3/32" rear and 4 mm on the brake pads. Fady was friendly and straightforward when I asked for clarification. At the time, the dealership would not offer anything toward the tires or brakes. I was therefore pleasantly surprised at pickup to discover that the brakes had been replaced, which I genuinely appreciate. The tires, however, remained unchanged. Thornhill Toyota's

Karthik Poondla was absolutely amazing to work with! He was professional, patient, honest, and incredibly helpful throughout the entire process. He made me feel comfortable from the very beginning and made my first car buying experience so much easier and more enjoyable. I had been looking for a reliable car for almost two months and visited several locations, but my experience at Thornhill Toyota was truly beyond what I expected. From the moment I walked in, I felt a different vibe and immediately felt welcomed. This was my first time buying a brand new car, and I didn’t have much experience. I went on my own and was honestly a little nervous about making the right decision. Karthik took the time to explain everything clearly, answered all my questions, and helped me choose the best option for my needs without making me feel pressured. I had an amazing experience from start to finish

I cannot say enough good things about my experience at Toyota Thornhill. From start until I got my car on May 26 which is a 2026 Toyota 4Runner off road, they provided absolute top-tier service. To be honest, this is the first Toyota dealership we’ve been to that was actually accommodating and actually interested in us as clients. Most of the other locations we visited didn't seem interested in helping us at all, maybe because my boyfriend and I are too young. Buying and checking for a car is very stressful however Austin Chiesa was a complete breath of fresh air. What stood out the most was his incredible patience, understanding and knowledge with the car. He took the time to listen to exactly what we needed, never rushed us, and answered every single question whether through messages, calls or in person. He treated us with total respect from day one. A huge thank you as well to Mark

Worst customer service will never buy from this store. I lost a $1000 deposit after I changed my mind. They make you sign without giving you time to think.

Was a great experience with Hugo and Helena.

I came in to visit Thornhill Toyota for service and spoke to Paul Roccatani. I had an order for a 2026 RAV4 GR Sport but I found the vehicle at Markville Toyota. I did purchase the vehicle at that dealership but felt very bad that I could not deal with Paul. I would highly recommend Paul to all my family for future purchase. He is a very honest and makes you feel that your business is valuable.

We had a great experience with this dealership! Sergiy Zavtur was very helpful, professional, and friendly throughout the entire process. He made everything easy and handled everything quickly and smoothly. We truly appreciate his excellent service and would definitely recommend him to others!

Everything was great with our purchase, Mayan helped us with everything, right from the beginning to the end. He gave me constant updates and I am very happy!

My car is brand new and only three months old, yet it already requires a recall-related software update. Toyota advises that this update should take approximately one hour. Despite this, your dealership would not provide me with an appointment after 3:30 p.m. for what was described as a one-hour service, even though the dealership is open until 6:00 p.m. As a result, I had to take a full day off work to have this recall completed. When I arrived for my appointment, the experience became even more frustrating. I was given multiple instructions by the person receiving the vehicle: I was told to get back into the car and move it closer to the door. I was then told to go back to the car and leave the key fob on the dashboard. I was then told to return to the car and open a window. After all of this, I was told that “my service advisor” was not available that day. This was my first visi

I have purchased my vehicle from Thornhill Toyota and have had a relationship with the dealership for several years, which makes this experience particularly disappointing. I recently visited for a rust-proofing which was told to me is an inspection (which is ok. no problem) and had an interaction with Asad that left me feeling unwelcome. I found his tone unnecessarily bossy and his manner of communication less than professional. I was also uncomfortable with the way he spoke to his employees in front of customers. On the day of my visit, I was quite tired and simply wanted to get home, so I asked about getting an Uber. Asad told me that this was not something provided for rust-proofing appointments. I have been here for rust proofing before and that was never a problem..However, there is a difference between explaining a policy respectfully and communicating in a way that makes a cust

I do not recommend this dealer ship at all. I Bought a used Toyota tundra with 12,800km on it. The truck had sat a lot with salt on it at times. The mechanical fitness was done poorly as they pass the truck with rotors and brake pads that where less then 70% braking on the rotors. I drove this truck home 4 hours north of this dealer ships location with poor brakes, not very safe. The free oil change they promised me and told me was done before I left the dealership was not done on the truck but the technician took the time to change the sticker in the corner of the windshield. So me being mechanically inclined with vehicles, decide to take a look at the brakes when I got home as they did not feel right. For the mechanic to do the inspection on the brakes for the mechanical fitness they would have had to remove all tires on the truck and when I went to remove these tires off the truck th

I sent my fiancé in for an oil change and was charged $180, even though I normally pay $100 for the same service at other Toyota dealerships To make matters worse, they made her wait for 1.5 hours, even though she had booked an appointment in advance. She eventually had to go and ask whether they had finished the service before anyone even acknowledged that she had been waiting for so long. After finally getting the vehicle back, the maintenance code was still active and had never been reset. So not only was I charged significantly more than what I normally pay, but the service wasn't even properly completed. I genuinely feel like they took advantage of my fiancé, and this experience has completely changed my opinion of this dealership. We will never be going back to this Toyota dealership again.

I just bought 2026 Grand Highlander in June of this year from them. Their Product representative Linda Lin has no good product knowledge about my car. At the time of selling she promised me that my car will have DIGITAL rear view in rear view camera in my Limited trim bought from them. After getting the delivery, on week later she confirmed on a phone call to me that my car do not have this feature, which is ridiculous. She was upset with me for giving me low rating in a review- this is a serious mistake on management part to share the customer ratings with employees. She was yelling at me and even hinged up phone on me. I took the matter to Heyla but no help other than the lip sympathy with me. THEIR CUSTOMER SERVICE IS REALLY BAD AND I RECOMMEND NEVER BUY A CAR FROM RHEM

We had a great experience buying our car at Toyota Thornhill ! Everything went smoothly, quickly, and without any stress. A special thank you to Sergiy Zavtur for his professionalism, patience, and excellent customer service. He answered all our questions, made the whole process easy, and helped us get our car without any problems. We really appreciate all his help and highly recommend both this dealership and Sergiy to anyone looking for a great car-buying experience. Thank you!

His service, attention to detail, and after-sales support are unmatched.

Worst customer service from the service reception and service advisers.

I would strongly recommend this place for other people and my family!!🚗