نماینده فروش شرکت های هواپیمایی معتبر جهان | Aseman Travel & Tours

I had the best experience with Roshanak from Aseman Travel, she got the best deal for my recent vacation to Cuba, I got online quote for one room she got cheaper for family room( 2 room with door between) … she is very professional and helpful … definitely recommend her …keep up the good work. Thank you.

One of the best travel agencies I have ever worked with. My family and I have been using this agency for about 10 years now, and they have always been amazing. They are always ready to help no matter what — super friendly, responsible, and reliable. They consistently offer the best ticket prices as well. Highly recommended!

In a time where travellers have the ability to easily locate and book their own flights, the sole reason for them to use a travel agency is around customer service and the extra care and attention given. This agency failed on so many levels for us! We had to follow up with airlines who would then be not able to help as our flights were booked through them. We had to this as we did not get satisfactory responses to simple questions. I don’t typically put in reviews but in this instance I felt it important to do so because I really do not wish anyone to experience the stress and poor service we suffered.

Terrible Customer Service! I paid a lot of money to the Aseman travel agency. I REGRET doing that because since then I had so much stress dealing with this agency! Due to the conflict between Israel and Iran, two legs of my trip had to be cancelled. The agent told me that if I leave Canada then nothing can be done to get the tickets refunded. She hung up on me when I was trying to understand. Since then I had to follow up with the airlines directly and they said anytime my tickets get cancelled before the departure date I can get the refund! I have had dozens of follow ups through emails to Aseman Travel for information and updates and they have provided very little information. They knew my number and they ignored my calls! The manager was very rude and unprofessional and talked so badly to me and was saying I call alot! After numerous follow ups I received a partial refund for one leg

Horrible Customer Service, Stay Away! I called Aseman Travel & Tour just to ask a few general questions about a Europe trip and I actually wanted to buy my tickets from them, and the woman who answered was unbelievably rude and aggressive from the start. She spoke with attitude, zero patience, and acted like I was bothering her just by asking for basic information. Before I could even finish my questions,she hung up on me. No explanation, no goodbye just ended the call while I was still talking. That’s the kind of service they offer. If this is how they treat people over the phone, God knows how they’d act if I had actually booked a trip with them. I can’t even imagine the stress and headaches. We’re spending money , you have no right to talk to people like that. If you can’t handle basic customer interaction with respect and professionalism, close your business. There are plenty of

I really enjoyed the costumer service here and I highly recommend to everyone

Very professional customer service!

Very disappointing experience with this travel agency. The agency was fully aware that my family members did not have German visas, yet they issued Lufthansa tickets for them on a route that they were ultimately unable to travel on. As a result, my family could not use the tickets and suffered significant financial loss and unnecessary stress. When a travel agency is aware of a passenger’s visa situation, it is their responsibility to properly check the travel requirements and clearly inform the customer of any restrictions before issuing the tickets. Unfortunately, this was not handled properly in our case. I strongly recommend making sure that all visa, transit, and entry requirements are independently confirmed before booking through this agency.

Thank you Aseman Travel!! My experience with Mrs. Nazanin Moradi was flawless, she catered to all of our requests and planned a very complex travel route for us. Even managed our changing itinerary. Highly recommended!

I had a very horrible experience with Aseman Travel Agency. We specifically requested a round-trip ticket, but they issued only a one-way ticket without informing us at all. This lack of transparency and poor communication caused major inconvenience and unnecessary stress. Their customer service was unhelpful and did not take any responsibility for the mistake. Based on this experience, I cannot recommend Aseman Travel Agency to anyone looking for reliable travel arrangements. Be cautious when dealing with them.

It is my only wish to give it a zero-star rating. Last year, I purchased a ticket and was unable to get aboard due to some difficulties. In the end, I had to purchase another ticket to return because Air Canada canceled my return flight and Aseman did nothing to assist me. Upon my return, I had some correspondence with Air Canada, and they opened my ticket but told me to rebook it via the same travel agency. The Aseman agency has not booked my ticket since I asked them over 2 months ago. They don't even answer my call anymore! What a great customer service experience for a customer who has been with them for more than a decade. In your response to your reply; I bought my ticket from Aseman travel, Mehrnoosh and I lost a lot of money for trusting you. I won't trust you again and don't recommend you to anyone. By the way, nice try to pretend this review is not about you.

We would like to sincerely thank Asman Travel for their excellent service during the period when many flights were being cancelled. Your support, professionalism, and prompt assistance made a big difference for us. We truly appreciate it

I want to share my experience with Roshanak and appreciate her favour. She is the best. I had to change my tickets from September to August, which is high season. Most tickets were occupied and there were not any vacancy, but she could find exactly the best time and price for me with sending emails back and forth to the air Canada quickly. I am ready satisfied with her customer service and definitely I will purchase tickets again from this travel agency in the future.

That’s the kind of service they offer.

Good quality with best price.