مهدی بنکدارزاده | Mehdi Bonakdarzadeh (Sales & Leasing Consultant)

This is my second car buying from Dan at Richmond Hill Toyota this year. First I bought a BZ and now I got my new Sienna. Dan always gives me very good service and helps me with everything. He is friendly, honest and easy to deal with. I am very happy with both cars. Thank you Dan for all your help. Highly recommend!

I had an amazing experience purchasing my new Toyota Sienna. Mr.Dan (Danushka) was incredibly helpful and professional from start to finish. He did a great job assisting me with trading in my vehicle and made the entire process smooth and stress-free. He explained everything clearly, handled all the paperwork efficiently, and truly took care of me like family. I felt very comfortable dealing with Mr.Dan throughout the whole experience, which made a big difference. I also appreciate Ms.Beni for helping me with a speedy financial process. I’m so happy with my new Sienna and really appreciate the outstanding service. I highly recommend Dan and Richmond Hill Toyota dealership to anyone looking for a vehicle!

I recently purchased a 2024 Toyota Sienna XLE from Richmond Hill Toyota, and I had a great experience with Sam Tegzes. He was friendly, professional, and took the time to answer all of my questions without any pressure. Before delivery, Sam made sure the vehicle was polished well and took care of the small scratches I pointed out. I really appreciated the attention to detail. I’m very happy with my Sienna and the excellent service. I highly recommend Sam to anyone looking for a smooth and enjoyable car-buying experience!

We recently purchased a RAV4 from Richmond Hill Toyota, and we had a great experience, especially thanks to Dan. Dan was very helpful, professional, and patient throughout the entire process. He made everything easy to understand, answered all our questions, and made sure we were comfortable with our purchase without putting any pressure on us. We really appreciate the time and effort Dan put into helping us find the right vehicle. We are very happy with our new RAV4 and would definitely recommend Dan and Richmond Hill Toyota to anyone looking for a vehicle. Thank you again, Dan, for making our car-buying experience such a positive one!

I’ve been buying cars since 1995, and I can honestly say this is the first time I’ve met a salesperson as genuine as Dan at Richmond Hill Toyota. From the beginning, he treated us like family rather than just customers. He was honest, patient, caring, and made the whole experience feel comfortable and personal. It’s rare to find someone in car sales who genuinely cares about their customers the way Dan does. Thank you, Dan, for making this such a special experience. You’ve definitely earned a customer for life. Highly recommended!

I had a great experience working with Brian on the purchase of our Toyota Highlander. He was professional, friendly, patient, and helpful throughout the entire process. He took the time to answer our questions, explain everything clearly, and make sure we felt comfortable with our decision. His excellent customer service made the whole experience smooth and enjoyable. I really appreciate his help and would definitely recommend Brian to anyone looking to purchase a vehicle. Thank you, Brian!

Qi Zuo was professional and reliable, thanks to him the process was smooth and simple.

Thank you so much for your help, great service and help 🙂

I am a long time Toyota and Lexus owner Disappointed with the service department. Our service advisor was Kiran. I brought our Lexus for a tune up early spring 2026. Got a call from Kiran as well while the car was still there telling my car was in need of alignment badly. I myself did not notice anything wrong when driving, but since the advise was coming from a "trusted" Toyota dealership advisor I agreed to it. Later ( right about now) I looked at the diagram he printed out back then - my car did not need any alignment. All the numbers on it were acceptable. I brought the car for tune up and a bunch of other things the invoice was around 2k . Why would he still sell me what I did not need it in addition to it? Was it because he figured I was easy to work with? When I picked up the car after all this work I have noticed there was some noise coming from the tires . I blamed it on my

Today, I saw RHT's "Convenience & Savings Special" on their website just before calling the dealership. The promotion advertised 15% off service when booking an appointment Monday through Thursday after 6:00 PM or on Sunday. Since I had just seen it on the website, I called to confirm it was available. The representative confirmed that it was, so I booked an appointment for an oil change. About an hour later, I received a call from customer service saying the promotion had expired. When I asked why it was still being advertised on their website, the representative couldn't explain it and simply kept repeating that it had expired. There was nothing on the website indicating that the offer had expired or was no longer valid. After the call, I checked the website again and noticed the promotion had been removed. Mistakes can happen, but this is a large dealership, and customers should be be

Will Never Buy a Toyota Again My experience with Toyota has been unacceptable from start to finish. Their customer service is unresponsive, disorganized, and unwilling to take responsibility for resolving even the simplest customer issues. I contacted both Toyota and the dealership multiple times to request a copy of my lease agreement and to dispute an improper charge made to my account by Toyota Financial Services. These should have been straightforward requests. Instead, I was repeatedly ignored or bounced back and forth between the dealership and Toyota customer service, with each side refusing to take ownership of the problem. The lack of accountability, poor communication, and complete disregard for customers' time is unacceptable. A company of Toyota's size and reputation should have systems in place to handle basic customer requests efficiently. Instead, I experienced endless

Very disappointing experience with Richmond Hill Toyota. In July 2024, Yury sold me a vehicle with an existing lien that I was never made aware of from the previous owner, and I also completed my financing through Jiahui. (This is illegal) Nearly two years later, I discovered the lien when my car was written off, and my insurance company refused to release my settlement funds until it was removed. I’ve had to jump through hoops and repeatedly follow up to resolve an issue that should have been taken care of before the vehicle was sold. I would’ve never purchased this vehicle had I known. I expected much better and would caution others to verify lien status before purchasing.

As a loyal Toyota customer who regularly services my Highlander at this dealership, I visited with the intention of purchasing a new electric Toyota - a significant investment. Before arriving with my family at 5:30pm, I called three times to confirm the 6pm closing time. Not once did anyone answer, whether I selected Sales or pressed "0" for the operator. Upon arrival, a sales advisor was alone at his desk but made no effort to acknowledge us. When I approached the receptionist to ask about electric vehicles on display, her response was, "I don't think so" - and then, rather than seizing the opportunity, she told me that I can get a Sales Advisor but the dealership closes in 20 minutes. A loyal service customer walking in to buy a new vehicle should be treated as exactly what they are - a sale. Instead, I was made to feel like an inconvenience. The staff would benefit greatly from bas

Yesterday I had an appointment for an oil change at 10:30 a.m. When I arrived on time, I was told they were busy and that I would have to wait. The service representative, Kiran Uchil, was unable to give me any estimate of when the work would be completed, even after I explained that I needed to be at work by 2:00 p.m. They did not begin servicing my car until 1:00 p.m., and the oil change itself took only about 30 minutes. I find it very disrespectful to keep a customer waiting 3.5 hours past their scheduled appointment time. As a result, I was one hour late for work. In my opinion, a service company should prioritize customers’ time and convenience. Based on this experience, I would recommend looking elsewhere for service.

Great service, great staff, geart service counter.

Your service representatives are amazing and I’m treated as a valued customer.

Great food served while you wait at a good price