Luxury Kitchen Appliances by Megan

Be very careful before paying or bying anything to Best Brand Appliance. I dealt with Nema, Bill and Christos. 6 store visits, hours choosing replacements, and still no resolution. I requested cancellation after those attempts failed, then offered a revised purchase to resolve things. Management is now threatening to cancel the order and keep my deposit unless I accept their options. When I asked for clarification of the payment deadline and deposit terms, Christos replied with a comment about AI and another deadline, leaving those questions unanswered, This is the pattern of scammer, they will impress you by they team :) but at the end non of them really knows how to handle bussines! This is not simply about wanting different appliances. It is about how I was treated once they had my money. Based on my experience, I would not buy from them again. and I love all their hehehe I think all

I worked with Best Brand Appliances and Henry Guan in particular over the last year plus as we built a new house and ordered all of our appliances (including laundry) through Henry. The service and responsiveness was second to none. They are very professional and always considered my needs when making recommendations (brand was not our priority, quality and value were and they were great at assisting us in making these decisions). They replied to emails and calls very quickly which was important as we were moving in and wanted to make sure we had things up and running. The installer they recommended was also amazing and I have used him a few times since then for other stuff we had to deal with. I would highly recommend them to anyone buying appliances and ask for their installer recommendations!

Highly recommend Henry Guan and Best Brand Appliance at Leslie location! Henry was knowledgeable, professional, and patient. He took the time to understand our needs and helped us select the right appliances based on quality and value and while trying to secure the best deal, did not pressure us toward any particular brand. I wouldn’t hesitate to recommend him to friends or family and will certainly do business with in future. Five-star service!

Shopping for appliances can be overwhelming, but Best Brand Appliance made it incredibly easy. Their staff are clearly experienced and genuinely care about helping customers make informed decisions. I appreciated their transparency about pricing, warranties, and features. No surprises, no stress — just great service. I left feeling confident and completely satisfied with my purchase.

I could not be happier for the service I received at Best Brand Appliance.  I was looking for a 24" induction cook top with 4 heat zones.  I was told by other shops that 24" induction cook tops only came with 3 heat zones and were on back order.  I placed my order and waited.  After 2 months with no place to cook, I was told the cooktop I had ordered was out of production. I was really upset.  Later that day I passed a sign for Wolf while on a streetcar on King Street, which lead me to Best Brand.  I sent an email, and within moments Grace from the Leslie Street store called me. She was so kind and helpful and two weeks later I received my 24" 4 heat zone Fisher Paykel cooktop. It is a wonderful cooktop! Thank you Grace!

Amazing team to work with, they go out of their way to make sure customers are taken care of with out any pressure to purchase. Definitely recommended.

I wish there is option of giving zero. I got five appliance for the new home and all of them are upgraded, I made a payment of $6000 after the builder value of $3000+. This order was placed on March 2025 and the delivery was supposed to be on Sept 26th 2025. I was told after my delivery date was confirmed on Sept 26th that my fridge is delayed by LG and they do not have any update when it will be available. Now I ended up not having a fridge in the new home and do not have a date when to expect the delivery. Today is day 17 after my other appliance were delivered. I have been told that there is some delay from LG. I called Canadian Appliance store and they have the same model fridge available for delivery next day. I was stuck with these guys because of builder if you guys have a chance avoid this store to have some peace of mind. They don’t answer your calls and they don’t provide prop

Worst customer service experience. I purchased all new appliances and dealt with Wayne, after I provided my CC Info for the deposit I was informed the Fridge I was purchasing is no longer available and the alternative was thousands of dollars more. Wayne also promised installation which they did not provide. When I received the items, the fridge was defective and missing an integral part, preventing me from using it. I'm two weeks in and after hours on the phone speaking to multiple people including Bill, Renella and Angela trying to resolve this, they still have provided no update on if and when the missing part is coming. Each person I speak to either says its not their responsibility or they will get back to me. Two weeks in, no timeline on when it will be fixed. If I could return everything and go with a different supplier I would. Don't purchase from them.

I recently had an experience with Best Brand Appliance and I would like to share my thoughts and concerns regarding the sales sales experience and service and the company's actions. Unfortunately, my experience has been quite disappointing, and I feel it is important to highlight these issues to help other potential customers make informed decisions. 1. failure to Honor the Contract: One of the significant problems I encountered was that the company did not fulfill their contractual obligations. They made a promise to provide a specific item for free, but despite waiting patiently for the last six months, I have yet to receive it. This lack of follow-through and failure to deliver on their commitment is highly frustrating and unprofessional. 2. Misleading and False Advertising: Furthermore, I must address the issue of misleading and false advertising associated with the product they reco

Best Brand Appliance has good prices, and the sales process was relatively straightforward. However, after purchasing our appliances, our salesperson did not respond to our questions and we would often have to message them multiple times. The delivery company they used also damaged our stairs when delivering the appliances. Best Brand Appliances said they would look into the situation, but after months of waiting, we have heard nothing from them at all.

I found Daisy through Xiaohongshu, and she was incredibly professional and patient throughout the entire process. Before I purchased, she took the time to answer all of my questions in detail, including installation requirements, plumbing considerations, and real user feedback. After I placed the order, she continued to follow up proactively and coordinated closely with the manufacturer, which made the whole experience smooth and stress-free. Thank you, Daisy Zhou, for your thoughtful service — highly recommended.

Best selection, excellent service, knowledgeable staffs, great prices.

Best Brand Appliance has the friendliest staff and the best customer service.

Had a very pleasant experience with Raymond from Best Brands Leslie location.