يوسف ضوئي | Joseph Zuie Insurance

I had an excellent experience with Zen Insurance today. The representative who assisted me was Victor, and he was outstanding. He was very attentive, knowledgeable, and responded to all of my questions quickly and clearly. He took the time to make sure I understood everything and provided exceptional customer service throughout the entire process. Thank you, Victor, for making this such a positive experience. Your professionalism and dedication are truly appreciated.

Sean Khan from Zensurance has been my go to personally and for my clients for at least two years now, maybe even longer. He's prompt, follow up (even when I lag and forget) and I really appreciate that. Trust me it's way better than having it the other way around.

I’ve had an exceptional experience working with Shannon at Zensurance. As a small business owner, having someone who genuinely takes the time to understand your business and its evolving needs is invaluable. Shannon has been incredibly responsive, thorough, patient, and proactive in helping me navigate some unique insurance requirements as my tattoo studio continues to grow. What particularly impressed me was her ability to recognize the increasing urgency of the situation as an important deadline approached. She understood the time-sensitive nature of my requests and made a genuine effort to keep things moving, communicating clearly and consistently throughout the process. It’s refreshing to work with someone who combines professionalism with genuine attentiveness and a sense of urgency when it matters. Shannon is an absolute asset to Zensurance. Five stars, without hesitation!

I have been dealing with Zensurance for over two years and have never had any issues. Their response time is always fast, which is very important for my business. The customer service team is professional, helpful, and easy to work with. Whenever I have questions or need assistance, they are quick to respond and provide the support I need. I highly recommend them to anyone looking for reliable business insurance.

We had a great experience with the customer service team. Joshua Phan, our account associate, went above and beyond to help us and made sure everything was taken care of properly. His communication, professionalism, and willingness to go the extra mile really stood out. It’s refreshing to receive this level of customer service. We really appreciate Joshua’s help and would definitely recommend Zensurance.

knowledgeable, kind, helpful and efficient

Awful company! 1) sells policies with things you don’t need and when you try to get it fixed after multiple emails you get nowhere and as a owner/operator who works in the business I don’t have time to waste with Zensurance reps! 2) if you get a renewal, your account changes, they don’t tell you this. so say if you change your bank card number, after your renewal but still with same bank and input your bank account direct deposit information they will ignored the DD and then charge the old card you’ve informed them has been destroyed by the bank due to it being compromised. That’s when you’ll find out at each renewal your account changes so you must create a new account and then update the payment there the updates on the other account that you still have the same access too no longer exists. They don’t tell you this before they charge you NSF. 3) I haven’t had a claim yet but after

Fantastic working with Moe from Zensurance. It was a renewal, and he was very patient in working through all our options, getting different rates and quotes to meet the needs we had. Really appreciate his help and his professionalism end-to-end. I've worked with other brokers before, and Zensurance as a company has been the best.

I got a quote quickly online. Lex Jeffrey followed up and made sure I got what I needed.

I had a very disappointing experience when attempting to cancel my policy. After notifying the company that I would not be renewing, I received an email warning me about the consequences of allowing my coverage to lapse and offering to shop for a better rate. After I confirmed my decision not to renew, I received a second email reiterating the potential risks of losing coverage and the possibility of paying more for a future policy. What I found particularly concerning was the use of definitive statements about losing coverage for claims arising from past incidents, without providing the policy-specific clarification needed to substantiate those statements. Making potentially alarming claims about the consequences of cancellation without clearly establishing their applicability comes across as misleading and unnecessarily intimidating. While I appreciate that insurance coverage has te

Used zensurance for my general business insurance for years, went to give them our business for my fleet commercial auto policy, their rep Bradley won’t even respond to an email after trying to follow up with him 5 times, and hasn’t been able to get me a quote in a week since putting in my request which is insane. This is after I told him it was extremely time sensitive. Went with a competitor who gave me 3 fleet quotes literally the same day, for a rate cheaper than Bradley ball parked. Will be switching my general business insurance away too.

My experience with Zensurance was very disappointing. I purchased a policy on a Friday evening, but within one hour I decided to cancel it and immediately tried to contact the company. Unfortunately, the office was closed, and no one answered my calls. The office remained closed throughout the weekend, so there was no way for me to speak with anyone regarding the cancellation. When I finally reached someone on Monday, I was told that I should have spoken with a representative before cancelling or making changes. However, this was impossible because the office was closed on Saturday and Sunday, and no one was available to assist me after I purchased the policy on Friday evening. To make matters worse, even after my policy was cancelled, money continued to be deducted from my account. The lack of customer support, poor communication, and difficulty resolving this issue made the entire ex

I was truly disappointed in this company. Filled online form out for quote, was denied a quote due to reasons not filled out in the quote. Asked for a call back to have a conversation about the form so I could get a better understanding. Wasn't offered the opportunity. For a company that says it specializes in my type of business, I am surprised at their lack of professionalism. Will be looking elsewhere.

Thought it was a good company. But, if you cancel, and have a credit card that is DEAD, they will NOT issue you cheque, e-transfer, etc... I did a consumer proposal, and had my credit card cancelled. Zensurance sent my refund to that company, and of course, that company kept it. Will "NEVER" deal with this company again. $570 down the drain. So people, if you filled a consumer proposal, bankruptcy, think twice about dealing with this company as you will "NEVER" see your refund!!

Great quality and excellent customer service for small business owners!

Received a policy for our Event Space (Vibe Event Space).