مرسدس بنز Mercedes-Benz

I had a great experience working with Jake on the purchase of my Mercedes-Benz GLC 300. From the first time I called and spoke with him on the phone, through our email exchanges, and finally meeting him in person, Jake was consistently friendly, straightforward, honest, and easy to work with. What I appreciated most was that I never felt pressured to buy. He answered my questions openly, gave me the space to make my decision, and made the negotiation process easy and comfortable. The level of service from Jake and the entire team was exceptional. From the moment I arrived at the dealership through to receiving my GLC 300, I felt very well taken care of. It genuinely felt like VIP service, and they exceeded my expectations throughout the entire experience. Buying a vehicle can sometimes feel stressful or overly sales-driven, but this was the complete opposite. I’m extremely happy with

⭐⭐⭐⭐⭐ My experience with Mercedes-Benz Toronto Downtown was outstanding from start to finish. This was my first time purchasing a vehicle from this dealership, and the entire process exceeded my expectations. Living two hours north of Toronto, I completed the entire purchase online, which could have been stressful, but Noah made it incredibly easy. His professionalism, transparency, and responsiveness gave me complete confidence throughout the process. He answered every question promptly and honestly, making the experience smooth and enjoyable. When it came time to pick up my vehicle, Joslyn, our Delivery Expert, was equally impressive. He took the time to thoroughly explain all the vehicle’s features and technology, ensuring I was comfortable and confident before leaving the dealership. His knowledge, patience, and attention to detail were exceptional. The level of customer service prov

I had a great experience purchasing my car from Mercedes-Benz Downtown Toronto. I would especially like to thank Mr. Saeed Rabiei and Ms. Silvi for their outstanding support and guidance. They were extremely knowledgeable, patient, and helpful throughout the process, and they truly helped me find the car I was looking for. The approval process was very smooth and stress-free, and they were supportive and responsive every step of the way. On top of their professionalism, they were very kind and friendly, which made the whole experience enjoyable. I highly recommend this dealership and their amazing team.

I visited Mercedes-Benz Downtown with my friend and had a great experience with 𝑺𝒂𝒆𝒆𝒅 𝑹𝒂𝒃𝒊𝒆. He was extremely patient, professional, and knowledgeable. He explained everything clearly, including pricing, lease options, and approval process details. We never felt rushed, and he answered all our questions with positive energy and respect. Highly recommended for anyone looking for honest guidance and excellent customer service at the dealership.

My wife and I recently purchased a 2026 Mercedes-Benz GLC 300 4MATIC from Mercedes-Benz Toronto Downtown on Dundas Street East, and we couldn't be happier with the experience. Our salesperson Keif Grey was outstanding. He was straightforward, honest, and never tried to pressure us into anything we didn't need. Before coming here, we visited Mercedes-Benz Whitby and found they were tacking on unnecessary fees that made the deal feel dishonest. Keif kept everything transparent, no hidden charges, no games. He gave us a fair price and worked with us until both sides were happy. We did our research beforehand and compared pricing across multiple Ontario dealerships. The deal we got here was genuinely competitive, and Keif never made us feel like we were being taken advantage of. That kind of integrity is hard to find in the car business. I'll be honest before visiting, I read some of the neg

This has to be the best place to buy a car! The Service is excellent, you feel truly listened to and the result has always been satisfactory. My sales guy was Saeed, he is attentive, experienced and delivers on his promises! Thanks Saeed!

Disappointing Sales Experience Despite Excellent Service I recently visited Mercedes-Benz Downtown Toronto for an oil change, and I had a great experience with the service department. Everything was handled professionally, and I truly appreciated the quality of service. While waiting for my vehicle, I decided to explore a couple of cars, as I was considering upgrading my current Mercedes-Benz. I previously had an amazing experience with Ramin when I purchased my vehicle, so naturally, I expected the same level of professionalism and customer service. Unfortunately, my experience with Saeed Rabiei was quite disappointing. I expressed interest in two vehicles and asked about taking them for a test drive. However, instead of helping me explore my options, he told me that before arranging a test drive, we needed to agree on the price and make sure I was serious about purchasing. I found

Formal complain: Dear Mercedes-Benz Customer Relations Team, I am writing to formally complain about the used GLE 350 I purchased in July and the service I received. As a first-time Mercedes-Benz customer, I trusted the dealership and Danny, my salesperson. After paying the deposit, I was advised that the front seat and tires required replacement, delaying delivery by approximately three weeks. On the day I brought the vehicle home, a friend noticed paint inconsistencies and signs of possible repairs on the front bumper. My photographs and video from first visit before the purchase also show these issues of paint, Displacement of Sensor and an incorrectly positioned front-right bumber. The dealership initially declined to address my concerns and has since agreed only to repaint the bumper, without correcting the bumper fitment and sensor position. Furthermore, Danny promised for a

I visited 7 dealerships, and nobody could get me approved. Saeed made it happen! He’s professional, honest, and truly cares about his customers. I’ve never met anyone as helpful as him. If you’re looking for any car or having a hard time getting approved, definitely go see Saeed! He’s the best in the Toronto without a doubt! 👏🔥

STAY AWAY, DISHONEST BILLING Extremely bad service experience. As a family owning successive benz over the years( c class, glc, hydrid, gle you name it). Never experienced this level of DISHONESTY when came here to pick up our car after repair service. We got messages on all the items we agreed to do and quoted for. Came in for pickup, Surprise, they have additional diagnostic items( the 0 part, all labor kind) on our bill. When asked, they could not provide proofnit was ever asked for or agreed to, but insisted it needs to be paid for car pick up. New LOW for benz downtown. Never returning for any purchase or service here.

I had a very disappointing experience purchasing a pre-owned vehicle from Mercedes Downtown. As I was leaving the dealership immediately after taking delivery of the vehicle, the check engine light came on. It wasn't hours or days later—I hadn't even left the area. I turned around and returned to the dealership right away. I was told the issue was minor and related to an O2 sensor, and a service appointment was scheduled for the following week. After the vehicle was serviced, the manager assured me that the problem had been fully resolved. However, as soon as I left the dealership after the repair, the check engine light came back on again. Given that the warning light appeared the moment I took possession of the vehicle and then reappeared immediately after the dealership claimed the issue was fixed, it is difficult not to question whether the underlying problem was known or properl

DO NOT WASTE YOUR TIME BUYING ANYTHING FROM THIS DEALERSHIP!!..I had an extremely disappointing experience. I spoke with the sales manager, Terry Macheras over the phone and we agreed on a price for a vehicle they had listed for sale. Based on that agreement, I made an appointment for the same day to come in and purchase the vehicle. I then drove two hours to the dealership. When I arrived, I was greeted by another employee who had been instructed to show me the vehicle, which had been moved from the showroom and set aside for me. While I was sitting in the vehicle inspecting it, Terry called me and said, "Sorry, the vehicle had been sold to someone else." What made this even more frustrating was that the supposed buyer wasn't even at the dealership, and no paperwork had been signed. Despite having a confirmed appointment, an agreed-upon price, and already being at the dealership to buy

I had a disappointing experience with the sales team at Mercedes-Benz Downtown Toronto. It’s been about two years since I purchased my car, and even during the buying process, the salesperson I dealt with was overly pushy, rude, and unprofessional. Unfortunately, their manager seemed to support this behavior rather than address it. More recently, I reached out again for some information and was redirected to the same salesperson. This time, the interaction was even worse—they came across as more rude and unhelpful and i had to drop message on reception to not to forward my calls to that person. That said, I did have a great and pleasant experience with the finance team. They were professional, helpful, and much easier to work with, which I truly appreciated. Since then, I’ve visited another Mercedes showroom closer to where I live, and the experience there has been completely different

I recently had a flat tire in car (AMG-E53 - 2023) this weekend. As it doesn't carry spare tire the car had to be towed away to the dealership. I thought it would take 1 or 2 hrs for the repair...but it is weekend and i was told the repair will done only within 3 days!!! Therefore I ask Mercedes Benz Dealers...is it fair for the owner of such expensive car remaining 3 days without private transportation due to a flat tire? I understand this is a routine problem during weekends in Toronto...Do you have a plan for the unfortunate Mercedes owners so they don't remain such a long time without a car due to a FLAT TIRE??? Since you are not open for services shouldn't you at least offer a loaning car in such situation? I would appreciate receiving an answer to this complaint.

Excellent service & atmosphere Lots of cars to choose

Nice place, Friendly environment, respectful people and great customer service.

While there is indeed a Lexus nearby, it was not the location being discussed.