علی ریاحی | Ali Riahi (Sales & Leasing Cosultant)

STAY AWAY FROM THIS SERVICE DEPARTMENT! TLDR; Incompetent service department, multiple mistakes and damage made to my car from 2 consecutive visits. No effort to compensate or right the wrongs, just a "these things happen" attitude. Vehicle was dropped off to Kia of Newmarket on March 6th for a coolant leak repair. The coolant pump was replaced and vehicle picked up on March 7th. When driving on March 12th, abnormal sounds came from the engine, and there was a sudden and significant drop in power. I pulled over and opened the hood to find the turbocharger charge pipe dislodge with a loose clamp. I also noticed that the old coolant leak from around the coolant pump was not cleaned after replacement. On March 16th the vehicle was dropped off again to Kia of Newmarket for the steering wheel clock spring replacement due to a clicking noise in that area when turning. After vehicle pick up,

Had a great experience purchasing my new car! Alex Sobolev was amazing to deal with - great communication, explained everything clearly, and made the whole purchase smooth and easy. He gave me a great deal and really took care of everything from start to finish. His communication and customer service skills are outstanding. I didn’t feel the need to shop around after dealing with Alex. Really happy with the experience and highly recommend Alex! I’m also hoping to receive the same great service and customer care from Kia of Newmarket when it comes time to service my new vehicle.

I am very pleased with the experience I had at Kia of Newmarket. Ali was very professional and friendly and helped us to get our vehicle. Shray went through the vehicle in detail and answered all the questions we had. I had amazing experience at Kia of Newmarket. I would 100% recommend Kia of Newmarket.

Recently brought our 2017 Kia Sportage into this dealership where they had to do extensive engine work on a factory extended warranty . We had to submit a history of oil changes on the vehicle before the service department went forward with the repairs. Todd at the service desk was very friendly and helpful. He made sure we had a rental car set up and also helped submit our towing expenses to Kia Canada where we were reimbursed . The engine works great now and no issues. Great experience all around ! I Would recommend Kia of Newmarket if you need service complete in the future. Thanks again

Worst Experience EVER, Avoid this dealership at all costs. I purchased a 2025 Kia Sorento from this dealership in Nov 2025, inspected the car at first viewing and found small scratches all around the vehicle and pointed the out to the salesman Alex Sobolev, he told me they would buff the scratches out in detailing before I picked up the vehicle. On Nov 27th I drove out to pick up the car and drop off my trade-in, after completing all the paperwork we went out to the vehicle and the scratches were not buffed out and there was a large scratch across the rear spoiler. Alex spoke with the sales manager Shawn who wrote into the sales contract that Kia would fix the scratch on the rear spoiler and buff the scratches along the body telling me to bring the vehicle back to the dealership and they would repair it while they took me out to lunch so I accepted the vehicle and went home. I followed u

Great service friendly atmosphere Will and Shray were great t deal with very knowledgeable people.

We bought a Kia EV9 Land AWD from Kia of Newmarket. The start was rocky: our first salesperson told us the car would come with one sunroof, and after waiting almost a month, we found out on delivery day that it had no sunroof at all. It turns out no EV9 comes with just one sunroof, so it was a misunderstanding on the sales side, and it was pretty frustrating. Then Ali took over our case and completely turned the experience around. He was professional and understanding, got us a great deal on the Plus package with dual sunroofs, and found the car within just one week. We ended up with exactly what we wanted. On delivery day, Shray walked us through all the features and was very helpful and patient with our questions. One star off for the initial mix-up and delay, but thanks to Ali and Shray, we left happy. Highly recommend asking for them!

Good group of staff. All needs met. Pleasurable purchase

This is not a review about anything except the experience looking at a car as a walk-in potential customer. We decided the car we were looking at wasn't the right car for us but we had a very good experience that was helpful, low pressure, honest and just lovely with Ali. Mind you, we had just had a pretty yucky experience with a used car dealership in the area. Anyways I would say that if you're looking for a Kia in the Newmarket area or maybe even from further away, I would seek Ali out. As a general rule I only post reviews for really good or really bad experiences.

Great experience. Knowledgeable and very friendly team from sales to delivery and everything in between. Thank you!

Last few weeks, the worst Kia services experience in my last 11yrs as kia owner. Thanks for the dirty leadership from Todd Rickards. When my battery sensor failed. I got my battery replaced for $600 bucks and the error was not resolved at the dealer parking lot. Then I live been told another $1400 to change the sensor and upgrade the software. I Questioned, at the end, surprisingly it was covered and I don’t need to pay and then they also admitted the battery have $100 deductible to cut the final price to $544. When I pick up the car still in the parking lot, the side mirror sensor not working suddenly, they again come said need to charge me few hundred bucks, I questioned the staff, turn out it’s also covered by Kia and only pay for the labour. This morning, my second Kia EV having a charging issue with CCS charging, I went back to dealership and ask the staff to try on their CCS charge

I purchased a vehicle from this dealership in December 2025, and my experience afterward was extremely disappointing. During the sale, Ali Reza Riahi promised me a free tire swap. When I later returned for the service, I was charged for it. When I reminded Ali Reza Riahi about the promise, he denied ever making it. What makes this even more frustrating is that I brought the issue to management, hoping they would look into it and help resolve the situation. Instead, the manager was unwilling to assist, and my concerns were simply brushed aside. To be clear, this is not about the cost of a tire swap. It’s about honesty, accountability, and standing behind the commitments made to customers. When buying a vehicle, customers should be able to trust the promises made by the sales team. If there is a dispute, management should at least make an effort to investigate and find a fair resolution

Hello there. Yes, you, whoever is reading this. If you’re reading this, that means you’re thinking about buying a car from this KIA OF NEWMARKET dealership. Please stay away. This is honestly the worst dealership we’ve ever dealt with. Save yourself the headache and go somewhere else. Don’t make the same mistake we did. You’ll regret buying a car from them.

Great service e. Todd the Service Manager really went the extra mile for me.

Friendly staff at this dealership, no pressure, just regular people.

SOJNA service person is the best as she understands the customer's needs....