OMNI Food Equipment

I had an excellent experience purchasing my espresso machine from Omni Food Equipment. From the very beginning, Bianca was incredibly helpful, patient, and never made me feel pressured into making a decision. I had been researching commercial espresso machines for months, and she took the time to answer all of my questions honestly and helped me find the machine that best suited my needs rather than simply trying to make a sale. The entire transaction was smooth, transparent, and hassle-free. The Gaggia Ruby I purchased was exactly as described, and after bringing it home and giving it a thorough inspection, I was very impressed with its condition. It’s been a perfect fit for my mobile coffee cart project. I really appreciate the excellent customer service and would gladly recommend Omni to anyone looking for quality commercial restaurant or coffee equipment. I’ll definitely be back as

Fantastic experience with my on line order! Highly recommend them. Pooja was very responsive and helpful with my questions - she even went and took pictures of the appliance for me to confirm sizing. Efficient billing and shipping. Great pricing for my appliance (was 50% off plus February 7% promo).

We had such a great experience working with Stanley while selecting some new kitchen. . He was incredibly helpful, knowledgeable, and patient throughout the entire process. He offered thoughtful suggestions, explained options clearly, and made sure everything suited both our space and how we actually plan to use it. What stood out most was how easy he made the whole experience—no pressure, just genuine support and expertise. Highly recommend working with Stanley

Needed extra fridge and freezer space for the garage. Got a great price and they delivered same day! Not only that, they made sure I had a separate set of castors that worked better for the freezer case in a residential environment. Great company and team!

Had a great experience dealing with Stanley at Omni Food Equipment. He was knowledgeable, professional, and took the time to answer all my questions and help me find exactly what I needed. Excellent customer service from start to finish. Highly recommend Stanley and Omni Food Equipment!

A quick Thank you to Kris and his staff for taking good care of me They know their stuff and make it a pleasure to do business with them

Great hospitality by Rintu Raphael, I highly recommend. Go check them out.

Great working with Stan!

I had a terrible experience with this company. I ordered a controller, but they shipped a display board instead. Their own technician confirmed the mistake. Before it even arrived, they realized they sent the wrong part and made me ship it back. Then, they still sent the incorrect part again. Before shipping, they asked for a photo of the machine’s display board to confirm the model, but we had already agreed on the controller. They are now falsely blaming the photo for their error. When I went in person to resolve the issue, Stan screamed at us and aggressively refused to exchange the incorrect part, despite it being unused and in its original packaging. The general manager was present but wouldn’t speak with us. Their refund policy, clearly posted on their till and invoice, states that while they don’t offer refunds, all items are eligible for exchange as store credit. It does not e

Your sales counter guy hung up on me because he’s “not the parts guy”, took a phone call while talking to me, then refused to tell me who to ask for for parts. A British or Aussie guy Update, the same guy cold called me the next day, trying to act like nothing happened. Shameful treatment of customers. I don’t want to do business with you anymore, I found my parts with your competitors and they were much more friendly.

I have been coming to this place and been sending customers over for years. Too bad that i have to say good bye to this place. Their policy is: you pay for their mistakes. Be careful before u make a purchase. Never come back again !

I purchased grill. New. And. After 2 days. Started leaking propane inside and. Not working properly I call omni. To fix for. Me. They. Said. It. Is your. Technician fault. Technician has nothing to do with inner parts of grill they said warranty is void now. Never buy Chinese grill piece of garbage I paid $400 to technician. Excuses kids also make I can prove. It. I paid. By. Debit I have record and invoice number what. If. It explodes it leaking brand new

Poor service, wrong order, no resolution. Ordered a 72 inch shelf 27 April 2024. No tracking number provided. 14th May 2024 a 36 inch tall shelf unit arrived. Notified Omni the same day. Not helpful on the phone and by e mail. Despite sending photos as requested no contact since 21 May. Now almost 3 months from Order and we still do not have what we ordered and paid for.

Excellent service super friendly staff at front desk

Never buy Chinese grill piece of garbage I paid $400 to technician.

Good prices with discounts and great customer service.