آلتا نیسان | Alta Nissan

I had an amazing experience at Alta Nissan Richmond Hill and couldn’t be happier with the service I received. A special thank you to Samin, my Sales Person, who was incredibly helpful, patient, professional, and made the whole process easy and stress-free. She took the time to answer all my questions and made sure I felt comfortable every step of the way. I also want to sincerely thank Payam, the Manager, for his professionalism, support, and excellent customer service. He truly made me feel valued as a customer and went above and beyond to make sure everything went smoothly. And a big thank you to Lilia, the Financial Manager, for making the financing process clear, organized, and straightforward. She was very knowledgeable, friendly, and helpful throughout the entire process. The whole team made my experience exceptional. I highly recommend Alta Nissan Richmond Hill to anyone looki

We had an absolutely amazing experience at Alta Nissan Richmond Hill, and a huge part of that was thanks to Samin! Samin was truly exceptional from start to finish. She was extremely knowledgeable, professional, friendly, patient, and genuinely caring. She knew everything about the vehicles and took the time to explain every detail clearly. We test drove several cars, and she was incredibly patient throughout the entire process. She never rushed us or made us feel pressured. Samin understood exactly what we were looking for and, in a very short amount of time, introduced us to the Nissan Rogue Plug-in Hybrid. She presented the vehicle so well, explained all the features, answered all our questions, and helped us feel confident that we were choosing the right car. We also want to give a special thank you to Lilia, the Financial Manager, who was extremely kind, friendly, professional, a

⭐⭐⭐⭐⭐ I had an amazing experience with Yarabi at Nissan Richmond Hill. From the very beginning, he was incredibly professional, patient, and genuinely helpful throughout the entire process. He took the time to guide me carefully so I could choose the exact vehicle that matched what I truly wanted and needed. What impressed me the most was his dedication and follow-up. He constantly kept me updated and worked hard to make sure I received the car within the timeline I needed and exactly the way I wanted it. I truly felt that he cared about making the experience smooth and stress-free for me. When I came to pick up the vehicle, everything was perfectly prepared. He explained all the features and settings of the car very clearly and thoroughly, and even made sure many of the settings were already adjusted beforehand. The whole delivery experience felt professional, organized, and welcomin

We had a great experience and truly enjoyed working with Tala. She helped us a lot and made the entire process very smooth and easy. This was our second car purchase from here, and we are very satisfied. We highly recommend this place to all Persian-speaking customers. Tala is very kind, patient, and professional. She made everything simple and stress-free for us. We really appreciate her support! 🌟

Tala is, without a doubt, the most patient and persistent sales person I have ever met. Despite my car purchase taking longer than expected due to various changes in decisions and circumstances, Tala remained incredibly patient and consistently followed up every step of the way. I recently had the pleasure of going through the experience again with my Nissan Rogue, and I loved it so much that I chose the exact same model, trim, and color once more! A huge thank you to the amazing team at Alta Nissan Richmond Hill, including the Sales Manager, the Finance Manager Bilal, and the rest of the staff, for making the entire process smooth and enjoyable. I wholeheartedly recommend this dealership to anyone looking for a fantastic car buying experience!

had a great experience with Alta Nissan! Sean and Adil were incredibly helpful and made the lease transfer process smooth and stress-free. Their professionalism and support made the whole experience easy. Highly recommend Alta Nissan, and I would definitely go back!

I had a wonderful experience purchasing my new car at Alta Nissan Richmond Hill! Samin was incredibly friendly, professional, and helpful throughout the entire process. She took the time to answer all my questions, explain the available options, and make sure everything went smoothly from start to finish. I really appreciated her patience, attention to detail, and excellent customer service. She made the entire car-buying experience easy, comfortable, and stress-free. Thank you, Samin, for your outstanding support and for making the purchase of my new car such a positive experience! I highly recommend Samin and the team at Alta Nissan Richmond Hill to anyone looking to purchase a vehicle.

I leased a 2023 Nissan Rogue for my mom on November 14, with the VIN ending in 5072. While Ann, our salesperson, was initially very helpful, our experience deteriorated once we were referred to Adil in the financing department. Adil repeatedly pressured us to purchase additional protection packages despite my clear refusal. He shared stories about other customers that felt manipulative, and when I continued to decline, his attitude became hostile. He suggested my mom should make the decision, even though I had explained that I was paying for the vehicle as a birthday gift for her. After a lengthy and uncomfortable discussion, we were left waiting and then presented with a contract that still included the unwanted protections. When I asked for them to be removed, Adil claimed this could not be done because of his manager’s position and financing concerns. Only after I said I would cance

Extremely upset from their service. Particularly rude Manager. Associate was fantastic but Manager was with full of ego and rude. My son bought but I came back without buying. Will not visit them again. Every customer must leave more happier than arrive. Hopefully owner or GM cares about customers My suggestionis not to trust on this dealerlship .

The worst responsiveness—or rather, they aren't responsive at all.

I am leaving this review just to alert other people to be more informed when going to this Nissan location. About 2 weeks ago, I went there and wanted to go for a 2026 Nissan Rogue, I had a 2021 Chevy Camaro, when I got there I met the Used Car Manager Payam, after apraisal on my car, they came with an offer of 13K !!!! which I was shocked ! it was an absolute nonsense, because the lowest offer I got was from Clutch about 19K. From my side of view, this was a complete act of trying to decieve a customer. At that point, I assumed they were trying to buy the car themselves and sell it after market to make money out of it, because the market value of my car was around 20K as I even got an offer from Subaro for 20K. I tried to call and speak to a store manager about this issue but nobody was really willing to talk about it. I ended up buying a new car from Mazda Richmond Hill. I am also prep

Be really careful about the dealership's service department. If your car has problem, try other dealership or 3rd party repair shop. They may have technical expertise on Nissan cars, but my experience showed a serious lack of accountability and care for the customer. The repair process felt like a bottomless pit of charges. I am willing to pay for competent service, but I expect clear findings, justified recommendations, and accountability. This experience left me with no confidence in their service department.

Where to start......unless you plan on buying brand new, do not buy a vehicle from here. They do not keep their word. They do not follow through on what they tell you. You may escalate your situation to management at which point you will be made to feel inferior for purchasing a used vehicle in the first place. Our original salespeople are no longer with the dealership so anything that was verbally promised is now no longer valid. We provided all email correspondence with our original sales reps that made no difference. We were promised a revised copy of ownership that they entered incorrectly at time of sale, we never received it and were instructed to just go to service Ontario and pay for a new one so now their problem has become our problem....our vehicle has burnt out LED's on the dashboard, we were promised these would be replaced but needed to be ordered in. They have been on orde

My experience with Alta Nissan has been extremely disappointing. In February 2026, my husband and I visited Alta Nissan to trade in our 2015 Nissan Versa Note for a 2026 Nissan Kicks because our family was growing with the arrival of our baby. During the lease application, we were informed that my application could not be approved because my work permit was valid only until November 2026 while my Post-Graduation Work Permit (PGWP) application was still being processed. The sales team then asked whether we wanted to apply for financing instead. We clearly declined because we did not want to pursue financing under our circumstances. A few months later, in May 2026, I received my three-year PGWP. Recently, we visited another Nissan dealership to lease the same vehicle, expecting that my updated immigration status would resolve the previous issue. To our surprise, my application was rejec

This has been one of the most frustrating and unprofessional experiences I’ve ever had with a dealership. My father has been trying to reach the Finance Manager Bilal since Saturday at 10 AM. Apparently, he is so “busy” that he couldn’t even delegate someone to return a simple call. After countless attempts and dealing with an extremely unprofessional receptionist—who actually hung up on me while I was calmly explaining the situation and then claimed I made her cry—we finally got a call back from Fareeha, a sales associate. To her credit, Fareeha was polite and tried to help. She said she would follow up on Monday and even confirmed both her schedule and Bilal’s availability. So imagine our surprise when Monday comes, no callback happens, and we find out she’s not even working that day. Completely misleading and unacceptable. After hundreds more calls, my father finally managed to spe

Much better service and attention to detail than some mechanics in the area.

Great customer service, gave me a discount on my final bill, will return again

I highly recommend this location and Rob for service advice.