Pet Valu Newmarket

I came in to buy hypoallergenic food for my cat. The woman behind the desk didn’t look up from her phone or say hi. When I asked her about hypoallergenic food, she offered no assistance, didn’t get up, and didn’t offer any insight on what’s sold in store. Just let me stand there. I ended up just walking out. I’ll go somewhere else where I can be educated on what’s available. Considering I was the only person in the store, I was just disappointed with the lack of service

The guy working there was a great help to me as a first time pet owner. He patiently helped me so much to choose the right products for my 5 months old puppy. Thank you so much

I had a disappointing experience at this pet store, and it was largely due to one of the employees. There was a very strong and unpleasant body odor coming from him, to the point where it made the shopping experience uncomfortable. In a place that handles animals, food, and supplies, maintaining basic hygiene should be a priority, and this situation made the environment feel unprofessional. On top of that, he seemed to have difficulty hearing customers clearly. I had to repeat myself several times, and even then he still misunderstood what I was asking for. It made a simple interaction take much longer than it should have. Clear communication is important in any retail setting, especially when customers are trying to get the right products for their pets. Overall, the combination of the odor and the communication issues made the visit frustrating. I hope management addresses this, beca

I had a wonderful experience at this location! The owner was really friendly and helpful regarding the products and the sale. I came to this location just because I was doing errands nearby, and wanted to grab some Royal Canin cat food. I realized I just missed the Royal Canin big sale. The owner wanted to offer me discounts, but I declined the offer because I did not want to take advantage of it just because of my negligence. But overall, I really had a pleasant experience :) This might be my go-to pet store now! As I am leaving this comment, I noticed others mentioned they had bad experience with the owner. I wonder if they recently had different ownership because the owner I met was a male.

As a 5-year loyal customer of this location, I was extremely disappointed by my experience yesterday and will no longer be returning. Main issues: Rude and dismissive owner; Lack of responsibility & empathy; Failure to offer basic guidance; Rancid product recently purchased; Twice found expired products on shelves; Long-term loyalty completely broken. I recently purchased a freeze-dried treat that turned out to have a strong rancid smell, after eating it, both of my cats started vomiting and having diarrhea. When I went to the store for help, the owner showed no apology, no concern, and no empathy. Instead, he repeatedly told me he “could not prove” I bought the item there—even though I provided the correct phone number and even confirmed the account holder’s name at checkout. It was later confirmed that the transaction simply wasn’t linked by the staff, despite me giving the number.

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This is a wonderful Pet Valu ! Very clean and well organized. Debra is so helpful and friendly and the owner is very nice. Large store with a great selection.

Nice store

Extremely rude and dismissive owner, would HIGHLY recommend avoiding this particular location. The staff is uneducated about their own systems, and you WILL be frustrated going there.

I am a frequent buyer at this location and I love the location until I went in on Sunday to purchase some dog food. Lady behind the counter did not greet me she was sitting down on the computer and phone. Boxes from a company called benko just laid on the floor and on the table where they have bowls store was very disorganized compared to other stores and when I was ready to check out I was standing there for 5 minutes while the lady was still on her phone. Not happy with my experience I had on Sunday.

Really nice owner :) Great prices, too.

I went in to purchase dog food, treats and look at dog beds. The selection of Dog food was decent. The store was organized and clean. my dog loves the bully sticks and the variety of sizes is great. Prices are competitive with other pet stores. Staff is friendly.

Very friendly hospitable staff. If one location doesn't have an item, they'll let you know of another location that does. Excellent customer service. Love every location I've been too!

I overlooked these issues because the regular staff have always been wonderful.