Pet Valu Aurora

I had a great experience at Pet Valu located at Bayview and Wellington. The staffs are knowledgeable, friendly and helpful. The store is clean, well-organized. I always bring my dog for self dog wash, and the stations are always clean, and there are lot of choices for shampoo and conditioners I especially appreciated the excellent customer service. They took time to answer my questions and provided helpful recommendations. I highly recommend Pet Valu to any pet owner looking for quality products and outstanding service.

We brought our two dogs to use the self-serve wash station after having so much fun playing and camping 😊 We had a great experience, the washing station was clean, they had treats, lots of shampoos to suit your dog’s coat/hair care needs, towels, dryer, and very friendly staff! She even gave us extra treats and some deodorizing spray. We just wish the pet valu closer to our home also offered this service. Regardless, we will have to come back at this branch for our future dog grooming needs!

I’ve been a loyal customer at Pet Valu Aurora for over 10 years, and I honestly can’t say enough good things about this location. The staff consistently go above and beyond to help, no matter how big or small the request is. They’re always welcoming, knowledgeable, and genuinely seem to care about both the pets and their owners. What really stands out is their attitude — every visit feels positive because the team is always in a great mood and ready to assist. It’s clear they take pride in what they do, and that kind of customer service keeps me coming back year after year. If you’re looking for a pet store where you’ll feel valued and supported, this is definitely the place to go!

The self serve dog wash area is nice and clean. They had free treats in addition to a selection of shampoos and conditioners. Only one staff on duty Saturday morning, but she provided wonderful customer service. My second review on June 13,2025: Today ,after my 10-year-old dog had a bath, she peed inside the store. The male staff member simply said, “No problem, just be careful not to slip — I’ll take care of it.” The customer service here is truly impeccable and never disappoints. Thank you for your sincere service.👍👍👍👍👍

I went to this place first time. I just walked in and employee greet me with big smile . They helped me with my purchase and also carry big 🪣 of cat litter for me. Place is very organized and super clean. Definitely coming back to this place.🤗👏

I couldn’t agree more with others that said the staff are rude. I’ve only been here twice since new ownership took over to use to dog wash and both times staff was rude. If you don’t want to work, then don’t. I’ll happily take my money elsewhere.

Would give zero if I could, staff I met was rude will never visit again.

This is my go to pet store since I found them 3 years ago. Decent quality and nice staff.

I am extremely disappointed by how unprofessionally my appointment was handled. Last Saturday, I called to book a dental cleaning for my cat for January 6 at 10:30 AM. A male staff member answered the phone, took down my name, phone number, and my cat’s name, and confirmed the appointment. Everything sounded properly arranged. Today, I arrived on time at 10:30 AM, only to be told that there was no appointment under my name. When I asked the front desk staff to please confirm with whoever was working on Saturday, the response was dismissive and unhelpful. She clearly did not want to check, and instead repeatedly said that “what happened already happened” and that there was no appointment. That attitude is incredibly irresponsible. This is not a small mistake. I rearranged my schedule, prepared my cat, and trusted your clinic with my pet’s care. To simply deny responsibility and refuse

Ever since they switched ownership from a corporate store to independently owned a month or so ago, this franchise owner also owns the Oak Ridges, East Gwillimbury, and now Aurora which he now unfortunately owns the only two self dog wash stations Pet Valu has around Newmarket. I’ve been here before the switch over and so much has changed for the worse. There is a horrible new high velocity dryer that is cold and weak, there is a 30 minute limit where an employee will keep coming over and staring at you, the water is too cold and my dog was SHIVERING and this owner, the cherry on top, only provides you with 2 towels when it used to be a nice rack of them. I have a 99lb Giant Schnauzer and an extremely fluffy Shiba Inu. Two is not going to fly. The owner of these locations hired people who don’t give a damn about customer service. He himself doesn’t care either lol. Honestly, I wish I c

Very poor customer treatment this was the second time we visited this store and most likely the very last. we bought a set of dog boots and Jacket with red tag on it, both of them were too big for our dog so i took the dog with me to return them and get something that fits him but they refused to return or even exchange because it was FINAL SALE. obviously we didn't know or we would not buy it and the guy who cashed us out and helped us pick the jacket said you can bring it back if its not the right size? if the store clerk don't know the product is final sale and never mention that it is how do we as customer know? its very upsetting to see that a big and reputable chain treat customers this way. i now have both items that cant be used. At least put a sign on the final sale products that NO RETURN OR EXCHANGE. Nothing on the tag says final sale.

I have been a loyal customer at this Pet Valu location for a long time, consistently visiting every week to wash my dog. Until tonight, I have never had a negative experience. The associates have always been kind and accommodating, even allowing us to use the dog wash when arriving close to closing time. However, tonight was completely different. We arrived at 8:05 PM, well before closing, only to be met with the worst customer service I have ever experienced at this location. An associate named Mahshad treated me with complete disrespect, displaying a terrible attitude and zero professionalism. Instead of handling the situation politely or apologetically, she was rude, dismissive, and made me question why I was even giving this store my business. Today, in particular, was a weekday, whereas I usually visit on weekends. The owner, Jay, should understand that customers have responsibili

I went to go wash my dog today to get her fur back to normal. 2 weeks ago she got spraying the face by a skunk,so I just wanted her not looking so raggedy. As soon as I mentioned it they denied me service. Keep mind she did not smell like skunk and it was 2 weeks ago. These people have no clue how owning a pet works. I hear it's new owners. I don't think they're going to do well around here. I've seen it before, new absent owners that don't know the community.

Friendly service with a great selection of cat and dog food.

Nice staff offer treats every time we went for dog wash.

Food products' quality is amazing