Maz Insurance Insight

Overall, I had a very positive experience with my insurance claim. The team was kind, professional, and supportive throughout the process, and they made what could have been a stressful experience much easier to navigate. The only suggestions I would make are to improve the overall claims process. First, it would be extremely helpful to have an online portal where customers can securely upload documents and keep everything organized in one place. This would reduce the back-and-forth through email and eliminate the worry of whether something was missed or not received. My second suggestion is regarding the payment process. I believe insurance payments should be made directly to the policyholder, allowing the lender to continue withdrawing the regular payment from the customer's account as usual. Having the payment applied directly to the principal can be confusing and often requires custo

Highly Recommend WALKAWAY GAP Insurance! I had a fantastic experience with WALKAWAY. They recently finalized my GAP insurance claim and sent the payout directly to my bank without any issues. The entire calculation process was clearly explained, and they even offered a $500 vehicle loyalty credit. Their communication was professional, clear, and efficient from start to finish. If you want peace of mind and excellent customer service, I highly recommend their services!

I was concerned about filling out another bunch of insurance forms. It turned out to be fairly straight forward and they worked with my car dealer to finalize the claim. I only wish I had contacted them before accepting the amount from my motor vehicle insurance provider. Insight gave me negotiating tools that i could have used. Claim was settled quickly and as efficiently as possible. I will always buy this insurance from Insight.

Wonderful service. After a sight delay getting my doctor to fill out his form, the process was extremely quick afterwards and payment was sent (by courier) and received in 3 days and payments will start being paid starting next week.

With all honesty if you are purchasing a car always take the protection insurance you never know what life will through at you. I bought my car in November lost my job in March, spoke with Walk away, got the paperwork done, submitted it. My car payments are covered for the next few months. Best decision I made was to take this package. Pay the extra few dollars for it you won't regret it. The staff are friendly, knowledgeable ands quick. Thank you all for your assistance.

Did exactly what it needed to with out an argument

Excellent and responsive client care.

Excellent customer service, guidance and support. The process was made simple by CSR. Everything was approved within a week and handle perfectly. Highly recommended product into the market. Thanks

Updating this review after now finishing the entire process. Although the product itself if useful and I would have been lost without it. Dealing with the company was an absolute nightmare. Not returning phone calls or emails. Not explaining the process or next steps clearly. Then belittling you on the phone when you get frustrated. A 4 month coverage product took 8 months to complete. Also was lied to on multiple occasions. Asked to do things that were impossible to complete. Probably just to get me off the phone, when someone actually answered. Honestly just the worst customer service I have ever experienced. And I have been in the insurance game for over 20 years. So I know it isn’t the expected level of service that should be expected. Pretty straight forward process but as with any insurance they do kind of make you jump through hoops to finalize a claim. Make sure you follow up to

~After posting this , the company contacted me to offer me my money back if I deleted this review.~ I refused and told them it was worth my money to keep this in the public eye. Services were misrepresented and only clarifies limitations after purchasing service. I would not recommend this service to anyone and I will actively encourage others to not use this service.

I purchased event insurance expecting peace of mind in case something went wrong. Unfortunately, my car’s alternator failed 32 hours before the event, making it impossible to attend. I maintain my older vehicle myself because no local shops will work on it, and I offered to provide proof of the alternator purchase or any documentation they required. Despite this, they denied my claim, stating I didn’t have “proper documentation.” They were unwilling to work with me, even after I clearly explained the situation. It feels like the entire policy is designed to take your money without providing real support when you need it. In my opinion, this company is predatory and dishonest. I strongly urge others to avoid Fanshield. If you’re counting on them to cover you in an emergency, don’t – they’ll find any excuse not to. It’s disappointing companies like this continue to operate under the guis

Really couldn't be unhappier with their claims process. Received an email with all their required documents. No format or file type requirements we're given at that time, and at every turn we are told, "sorry wrong format or file type". The most annoying thing is, we only find out about these requirments AFTER we call to get an update. Car was stolen over two months ago and they're still asking for different formats. In fact they refusing document formats, that the full insurance company accepted. Maddening. We've been speaking to the dealer whom sold the vehicle and they are not happy either, and it's not there first time!

I experienced a horrible experience with the individual assisting me in a claim. I unfortunately was involved in an accident in October. After making a claim through my personal insurance, the claim was quick, they cared about my well-being, and very professional. Then I was aware through the dealership that I had GAP insurance. Contacted GAP with a voice-mail. Left a message with information. Nobody decided to return the call. The dealership assisted with the activation of the insurance. After speaking with the GAP insurance agent, he didn't inquire if I was okay, just wanted the information and that was it. The conversation wasn't the best. Unprofessional, ignorant, and just plain rude. Every time I submitted a document, the agent would make statements like, "I still need these documents" and "The longer it takes for the documents, the longer the claim will take". The agent trea

Absolutely delighted with the service I recieved from this company!!!

The staff, Mr. Bhatoo, was also super helpful and prompt with his communication.