Lexus Richmondhill(Leila Haghi)

I had a great experience purchasing my car from Lexus of Richmond Hill, and I’m especially grateful for the exceptional service I received from Jennifer Shao. From start to finish, she went above and beyond to make the process as smooth as possible. We did run into some unexpected issues along the way, but Jennifer handled everything professionally and, most importantly, maintained excellent communication throughout the entire process. She was always responsive, transparent, and kept me informed every step of the way. Her dedication and customer service truly stood out, and I would highly recommend Jennifer to anyone looking to purchase a vehicle. Thank you, Jennifer

I had an exceptional experience working with Jennifer Shao at Lexus of Richmond Hill. I first visited on the last day of the month, and despite the dealership being incredibly busy, Jennifer handled everything with remarkable grace, professionalism and patience. She took the time to answer all of my questions, never making me feel rushed or like I was just another customer. Her communication was excellent and she genuinely cared about making my vehicle purchase a positive and enjoyable experience. A special thank you as well to Angelina in Finance. She was incredibly patient, took the time to explain every detail clearly and made what could have been an overwhelming part of the process feel easy and comfortable. I truly appreciated her knowledge and willingness to ensure I understood everything before moving forward. I also want to recognize the Delivery Specialist, who made taking pos

I had a great experience purchasing my Lexus from this dealership. Hamed and Mary were absolutely wonderful to work with. They were friendly, professional, knowledgeable, and made the entire process smooth and stress-free. They took the time to answer all my questions and made sure I was comfortable throughout the whole experience. I’m very happy with my new Lexus and truly appreciate the excellent service from Hamed and Mary. I would definitely recommend them and this dealership to anyone looking for a great car-buying experience!🙏💐🙃

I recently purchased a vehicle from Lexus of Richmond Hill, and I am very pleased with the overall experience. I especially want to recognize Jennifer Shao, my Sales Representative, and Zavrn Avagyan, the Manager, for their professionalism and commitment to customer satisfaction. Jennifer was courteous, knowledgeable, patient, and attentive throughout the process. She took the time to answer my questions, kept communication open, and made sure I felt comfortable with my purchase. Her professionalism and personable approach were greatly appreciated. I also want to extend special thanks to Zavrn. His involvement and leadership demonstrated that Lexus of Richmond Hill genuinely values its customers. He was responsive, understanding, and committed to ensuring that everything was addressed properly and that I was satisfied with the final outcome. What impressed me most was the effort Jennif

I had an excellent experience purchasing my Lexus. My sales—Olivia was professional, knowledgeable, and patient throughout the entire process. She answered all of my questions, never made me feel pressured, and made everything smooth from start to finish. The delivery process was well organized, and I truly appreciated the outstanding customer service. I highly recommend anyone looking for a Lexus to work with them. Thank you again for such a great experience!

I had an amazing experience purchasing my car from Lexus of Richmond Hill, and I’m especially grateful for the exceptional service I received from Amar Verma. I drove from Kingston and it was completely worth it. Amar made the process extremely easy and smooth. He went above and beyond to make this purchase extremely special. Thank you Amar and Lexus of Richmond hill for great quality service.

Hamed was introduced to me through my brother. He was very welcoming, knowledgeable and helpful. He facilitated everything and made sure everything goes smoothly until the end. I will definitely go back to Richmond Hill Lexus because of the great customer service he offered. Thank you

Adam Fang was an excellent salesman and provided a very smooth and enjoyable hassle-free buying experience.

Great job on clearly communicating with expectations

Looking for the best sales rep? Ask for Luiza, very helpful, such a great personality, thank you Luiza ❤️❤️🌹🌹🌹

After being a loyal Lexus owner for over 7 years, I never expected to be treated this way. During my service appointment, I specifically asked the advisor Sama, whether the recommended services were necessary. Instead of clearly explaining that they were optional paid maintenance, I was led to believe they were required because of my vehicle’s mileage. But my car is only 24k. When I challenged the charges, the dealership suddenly agreed to remove part of the bill but still insisted that I pay for the brake service. If everything was communicated properly from the beginning, why was the bill reduced at all? This experience completely destroyed my confidence in Lexus of Richmond Hill. Customers should never have to guess whether a service is mandatory or optional, especially after asking directly. Transparency and informed consent should be the minimum standard, not something customers

I’m very disappointed with my experience at this Lexus dealership, particularly with Atefeh and Mojdeh. My application was handled unprofessionally, and my documents were submitted incomplete. This caused my application to be red-flagged and contributed to its rejection. Communication and follow-up were also poor. I expected more care, transparency, and attention to detail from Lexus.

It is very rare for me to leave a negative review, especially for a brand I have respected for many years. With over 12 years of experience in the automotive industry working with European, Japanese, and Chinese brands, Lexus has always represented something higher to me — a benchmark of customer care, long-term trust, and the philosophy of Omotenashi. Unfortunately, my recent experience with Lexus of Richmond Hill has deeply challenged that perception. I signed a lease agreement for a 2026 Lexus TX350 Ultra Luxury and paid a $1,000 deposit. Before paying this deposit, I had raised concern and was told by the salesperson not to worry, as it could be refunded if circumstances changed. Shortly after, my family faced unexpected financial and work-related difficulties, and I realized I could not proceed responsibly. The vehicle was never delivered. When I requested cancellation before delive

I got my car from here a few years ago. I leased and then bought it outright. The forst experience was not good and I got ripped off. I knew the salesman so I let it go. Over the years I was so busy with work that I didn't focus on research on the costly work they recommended I had to do. I got fleeced and when I switched over to Don Valley North Lexus I realized how poor richmond hill was. Poor management and the customer service is focused on ripping people off. Since I have moved over to don valley north, my experience has been 100x better and the work and pricing are reasonable. I really recommend not going to this dealership. Lexus is a great car. The mechanics at Richmond hill are great. But the overall experience is poor for a luxury brand. Highly disappointed.

I am updating my review to clarify that my issue is specifically with the Customer Service department at Lexus Richmond Hill, not the technical service or repair team. I purchased my Lexus from this dealership expecting professional and luxury-level support, but I was extremely disappointed with how the customer service team handled my concerns. When I needed urgent support and contacted the dealership, I felt dismissed and unsupported, especially considering the cost of the vehicle and the brand’s promise of premium service. To be fair, this review does not reflect the mechanics or technicians — it is purely based on the lack of proper communication, responsibility, and follow-up from the customer service team. I hope Lexus Richmond Hill takes real steps to improve how they treat loyal customers after the sale is complete.

Really happy with their customer service, prices and quality of service.

The most unprofessional incompetent uncaring people work at this location.

He treats you like a family and is willing to give you the best price in town.